1. Information We Collect
At Samruddhi Pet Shop, we collect information to provide better services to all our users. When you visit our website, register an account, or make a purchase, we may collect the following types of information:
- Personal Information: Name, email address, phone number, and shipping address.
- Pet Details: Information about your pets to provide personalized recommendations.
- Device & Log Data: IP address, browser type, device information, and interaction data to improve your experience.
2. Payment Processing via Razorpay
We use Razorpay as our primary payment gateway to ensure secure and seamless transactions.
- No Credit Card Storage: We do not store your credit/debit card numbers or UPI details on our servers.
- Secure Gateway: All payment details are securely passed directly to Razorpay through encrypted connections (SSL/TLS).
- Razorpay Privacy Policy: For more details on how your payment data is handled, please review Razorpay's Privacy Policy.
3. How We Use Your Information
The information we collect is used to:
- Process and deliver your orders accurately.
- Communicate with you regarding your orders, support requests, and updates.
- Personalize your shopping experience based on your pet's needs.
- Improve our website, services, and product offerings.
- Comply with legal obligations and prevent fraudulent activities.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers behind robust firewalls. Access to your personal data is restricted to authorized personnel only, who are bound by strict confidentiality agreements.
5. Third-Party Services
Except for trusted third parties like Razorpay (for payments) and shipping partners (for delivery) who operate under strict privacy agreements, we do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.
6. Changes to this Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.
